Field Services

All projects will be equally carried out with up-to-date methodologies and means of empirical social research, such as:

• Postal Surveys
• PAPI – Paper and Pencil Interview
• CATI – Computer Assisted Telephone Interview
• CAPI – Computer Assisted Personal Interview
• CAWI – Computer Assisted Web Interview

infas provides more than common quality control:

• as a matter of principle projects are being carried out in a team also representing the field
• absolute transparency of the field processes (accurate to a day)
• the project manager gets the key data concerning the field realisation rate on a daily basis (electronically)
• main key data: coverage rate per interviewer (accurate to a day), contact frequency per interviewer
• the project team determines the employment of the interviewers (authorised by the respective project manager)
• rigid compliance to the workflow along the MIP's (mandatory inspection points)

In order to convert these standards effectively, infas has at its command a face-to-face field of its own as well as a call centre of its own.